Cory’s notion of enshittification describes how online platforms win over millions of users by providing great service and delighting their users, but once they’ve established their position, they begin to prey on the new market they created. First they come for their suppliers and advertisers, but eventually they make services worse and worse for their users in order to extract more profit.
https://www.ft.com/content/6fb1602d-a08b-4a8c-bac0-047b7d64aba5
https://doctorow.medium.com/my-mcluhan-lecture-on-enshittification-ea343342b9bc